Creating a digital product eBook requires clear policies to protect your work, set expectations for customers, and ensure smooth transactions. Here are some essential policies to include:
1. Refund Policy
- Since digital products are non-returnable, you can specify a no-refund policy or offer refunds only in certain cases (e.g., duplicate purchases, download issues).
- Example: “Due to the nature of digital products, all sales are final. However, if you experience technical issues downloading your eBook, please contact us within 7 days for assistance.”
2. License & Usage Rights
- Clarify whether the eBook is for personal use only or if commercial use is allowed.
- Example: “This eBook is for personal use only. Redistribution, resale, or modification of the content without permission is prohibited.”
3. Delivery Policy
- Explain how customers will receive the eBook (e.g., instant download, email delivery, or access via a portal).
- Example: “Upon completing your purchase, you will receive a download link via email. Please ensure you enter a valid email address.”
4. Privacy Policy
- Assure customers that their personal data is secure and won’t be shared with third parties.
- Example: “We collect personal information solely for order processing and communication purposes. We do not sell or share your data.”
5. Copyright & Intellectual Property
- Declare your ownership and legal rights over the content.
- Example: “All content within this eBook is copyrighted and remains the intellectual property of [Your Name/Brand]. Unauthorized reproduction is strictly prohibited.”