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Creating a digital product eBook requires clear policies to protect your work, set expectations for customers, and ensure smooth transactions. Here are some essential policies to include:

1. Refund Policy

  • Since digital products are non-returnable, you can specify a no-refund policy or offer refunds only in certain cases (e.g., duplicate purchases, download issues).
  • Example: “Due to the nature of digital products, all sales are final. However, if you experience technical issues downloading your eBook, please contact us within 7 days for assistance.”

2. License & Usage Rights

  • Clarify whether the eBook is for personal use only or if commercial use is allowed.
  • Example: “This eBook is for personal use only. Redistribution, resale, or modification of the content without permission is prohibited.”

3. Delivery Policy

  • Explain how customers will receive the eBook (e.g., instant download, email delivery, or access via a portal).
  • Example: “Upon completing your purchase, you will receive a download link via email. Please ensure you enter a valid email address.”

4. Privacy Policy

  • Assure customers that their personal data is secure and won’t be shared with third parties.
  • Example: “We collect personal information solely for order processing and communication purposes. We do not sell or share your data.”

5. Copyright & Intellectual Property

  • Declare your ownership and legal rights over the content.
  • Example: “All content within this eBook is copyrighted and remains the intellectual property of [Your Name/Brand]. Unauthorized reproduction is strictly prohibited.”